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Frequently Asked Questions

 

What is your shipping Policy?

Original artwork - Ships out within a few days if already completed, or 2 weeks if pre-ordering for originals to be made. Signature is required for delivery. Returns are accepted within 30 days and in original condition and packaged the same way arrived for protecting the painting. You can take a video of you unwrapping to see how to fit it back together again. Return shipping is buyer's responsibility and safe packing so as not to have the painting damaged in shipping.

Limited Edition Prints - These are printed on demand, they take a little extra time than open edition prints as they are first shipped to the artist for signing and numbering. From there we ship to you the following business day by USPS Priority Mail with insurance included and a signature required on delivery. Tracking number will be provided to you upon shipping so you can follow the progress of your delivery. Expect a delivery time of 2-3 weeks, but we'll do everything we can to get them there earlier.

Prints (Open Edition) - These are also printed on demand but are not signed, and are shipped direct to you from the printer for the fastest and less expensive solution. Delivery typically takes 7-14 days depending on your location. Should you order framing of your print please allow an extra 1-2 weeks for framing.

 

How can I keep up with your new work?

1. Learn about the sculpted paintings of Ruth Collis in her Newsletter:

  • How she got into this thicker style of painting
  • Inspirations
  • Tour of her studio
  • Some fascinating discoveries &  inventions
  • Stories of originals & when they become available

2. New and sold work, shows, and let Ruth connect with you on Facebook.

3. Calming and stress-relieving pictures and videos on Instagram.

 

Copyright:

Ruth Collis retains copyright to all of her artwork and none of her images, paintings, or prints may be reproduced in any form by anyone other than her. If Ruth took the photos she painted, or has a licensing agreement for the image used, she retains the right to reproduce them. When you commission a painting you own the physical painting, but not the reproduction rights and must not copy the image in any form.

 

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Trusted Art Seller

This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

Returns are accepted within 30 days if in original condition and packaged the same way arrived for protecting the painting. Return shipping is buyer's responsibility and safe packing so as not to have the painting damaged in shipping. See FAQ for further details.

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Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

Original paintings and sculpted paint forms are made entirely with pure acrylic medium with archival qualities and not any mixed media so as to preserve quality in the highest form. Varnish is further applied to protect from dirt, lint, kitchen grease, moisture, smoke, weathering, and elements, but please try to avoid these conditions as best as possible, and also UV light. For prints, only museum quality metal, canvas, and 100% acid-free papers are used to create archival prints and reproductions that will display beautifully in your home or office.

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